The Florida Department of Transportation (FDOT) announced the grand opening of the new SunPass Centralized Customer Service Center operated by Xerox at Ocoee’s West Oaks Mall. Xerox, the largest provider of transportation technology services in the world, including parking, tolling, mass transit and photo enforcement services, will create 500 new jobs in three years in the region.
The company will implement and manage a state-of-the-art customer service system for FDOT and will occupy 70,000 square feet of otherwise empty retail space making a $6 million capital investment in the region.
“Our commitment to Florida extends far beyond providing exceptional service to SunPass users,” said Rich Bastan, group president, Government and Transportation, Xerox. “The location of this customer service center will further the development of the mall and the neighboring community.”
The Orlando EDC assisted Xerox in its permitting and licenses process with Orange County and connected Xerox with the City of Ocoee, Duke Energy and CareerSource Central Florida.
Xerox, which has been working in the transportation industry for more than 40 years, will consolidate multiple tollway operations into one efficient back-office system, processing more than one billion transactions a year and managing over five million accounts.
The entire Centralized Customer Service Center system will be completed in the second quarter of 2017.